Friendly and ready to help.
What brought you to Mission West?
I saw an industry littered with commodity players and I saw that Mission West was doing things differently. I wanted to be part of a company that provides real value to employers, and not just for the largest clients.
What is the most rewarding part of your job?
Every day I have an opportunity to help people and businesses through our claims advocacy. We’ve helped businesses resume operations after a loss and helped injured employees get back to work. There is great satisfaction when we can help make those things happen.
What professional accomplishments are you most proud of?
Helping build out the claims program at Mission West. The platform offers so many resources and opportunities for our clients.
What is your favorite book and why?
Zen in the Art of Archery, by Eugen Herrigel. Opened my eyes when I first read it as a college student. I have read it several times since and it remains impactful each time.
What is the best advice you have ever been given?
Never assume. Ask and listen – You never truly know what someone else needs until you take the time to listen and understand.
Who do you respect most in the industry and why?
Frank Hilberg, my uncle. Now retired, he spent over 30 years working loss control for Disney. He taught me that there is more to the insurance industry than a simple policy.
Andrew Hilberg has over 12 years of insurance experience working as a claims adjuster, litigation consultant and claims advocate. He began his carrier as an adjuster for Liberty Mutual where he adjusted claims for a large number of companies, including AT&T, Accor Hotels, Otsuka Pharmaceuticals and many others. During his time, he learned the best practices for handling and reserving claims for some the countries best employers. Following his stint at Liberty Mutual, Andrew went to work for Sedgwick to become a Litigation Consultant for the Kroger Company. During this time, he oversaw some of the companies most complex legal claims files. He was tasked with issues related to litigation, settlement of claims, apportionment, subrogation, reinsurance, Medicare compliance and more.
As Director of Claims for Mission West, Andrew focuses on making the claims experience easier and less stressful for our policy holders. He uses his experience to hold insurers accountable, reduce reserves and close claim files.
A lifelong resident of California, Andrew received his undergraduate degree from the University of Southern California. He has earned the California Worker’s Compensation Claims Administration (WCCA) and Associate in Risk Management (ARM) certifications.